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docs: Various edits, and addition of UI style guide (#982) [skip ci]

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TheCatLady
2021-02-20 19:38:48 -05:00
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docs/support/faq.md
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# Frequently Asked Questions
# Frequently Asked Questions (FAQ)
{% hint style="info" %}
If you can't find a solution here, please ask on [Discord](https://discord.gg/PkCWJSeCk7). Please do not post questions on the GitHub issues tracker.
@@ -40,7 +40,7 @@ The most secure method, but also the most inconvenient, is to set up a VPN tunne
**Troubleshooting Steps:**
Check the Overseerr logs for media items that are missing. The logs will contain an error as to why that item could not be matched. One example might be `errorMessage":"SQLITE_CONSTRAINT: NOT NULL`. This means that the TMDb ID is missing from the Plex XML for that item.
First, check the Overseerr logs for media items that are missing. The logs will contain an error as to why that item could not be matched. One example might be `errorMessage":"SQLITE_CONSTRAINT: NOT NULL`. This means that the TMDb ID is missing from the Plex XML for that item.
1. Verify that you are using one of the agents mentioned above.
2. Refresh the metadata for just that item.
@@ -48,17 +48,15 @@ Check the Overseerr logs for media items that are missing. The logs will contain
4. If the item is now seen by Overseerr then repeat step 2 for each missing item. If you have a large amount of items missing then a full metadata refresh is recommended for that library.
5. Run a full scan on Overseerr after refreshing all unmatched items.
Perform these steps to verify the media item has a guid Overseerr can match.
You can also perform the following to verify the media item has a GUID Overseerr can match:
1. Go to the media item in Plex and **"Get info"** and click on **"View XML"**.
2. Verify that the media item has the same format of one of the examples below.
2. Verify that the media item's GUID follows one of the below formats:
**Examples:**
1. TMDb agent `guid="com.plexapp.agents.themoviedb://1705"`
2. New Plex Movie agent `<Guid id="tmdb://464052"/>`
3. TheTVDB agent `guid="com.plexapp.agents.thetvdb://78874/1/1"`
4. Legacy Plex Movie agent `guid="com.plexapp.agents.imdb://tt0765446"`
1. TMDb agent `guid="com.plexapp.agents.themoviedb://1705"`
2. New Plex Movie agent `<Guid id="tmdb://464052"/>`
3. TheTVDB agent `guid="com.plexapp.agents.thetvdb://78874/1/1"`
4. Legacy Plex Movie agent `guid="com.plexapp.agents.imdb://tt0765446"`
### TV series requests are failing after I updated Overseerr!
@@ -68,7 +66,7 @@ Perform these steps to verify the media item has a guid Overseerr can match.
**A:** The logs are located at `<Overseeerr-install-directory>/logs/overseerr.log`
## User Management
## User management
### Why can't I see all my Plex users?
@@ -88,12 +86,12 @@ Perform these steps to verify the media item has a guid Overseerr can match.
**A:** Check the minimum availability setting in your Radarr server. If a movie does not meet the minimum availability requirement, no search will be performed. Also verify that Radarr did not perform a search, by checking the Radarr logs. Lastly, verify that the item was not already being monitored by Radarr prior to approving the request.
### Help! My request still shows "requested" even though it's in Plex!?!
### Help! My request still shows "requested" even though it is in Plex!
**A:** See "[Some media is missing from Overseerr that I know is in Plex!](./faq.md#some-media-is-missing-from-overseerr-that-i-know-is-in-plex)" for troubleshooting steps.
## Notifications
### I am getting "Username and Password not accepted" when sending email notifications to gmail!
### I am getting "Username and Password not accepted" when attempting to send email notifications via Gmail!
**A:** If you have 2-Step Verification enabled on your account you will need to create an app password. More details can be found [here](https://support.google.com/mail/answer/185833).
**A:** If you have 2-Step Verification enabled on your account, you will need to create an [app password](https://support.google.com/mail/answer/185833).