docs: update documentation to reflect recent changes/additions (#1730) [skip ci]
* docs: update documentation to reflect recent changes/additions * docs: add list of third-party integrations * docs: add v3 warning * docs: fix Docker for Windows link text * docs: fix Telegram 'Send Silently' setting description * docs: note that application URL is required for password reset/generation * docs: add additional details on webhook template variables
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# Frequently Asked Questions (FAQ)
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{% hint style="info" %}
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If you can't find the solution to your problem here, please seek help on [Discord](https://discord.gg/PkCWJSeCk7).
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If you can't find the solution to your problem here, please read [Need Help?](./need-help.md) and reach out to us on [Discord](https://discord.gg/PkCWJSeCk7).
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_Please do not post questions or support requests on the GitHub issue tracker!_
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{% endhint %}
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@@ -16,7 +16,7 @@ Use a third-party update mechanism (such as [Watchtower](https://github.com/cont
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The easiest but least secure method is to simply forward an external port (e.g., `5055`) on your router to the internal port used by Overseerr (default is TCP `5055`). Visit [Port Forward](http://portforward.com/) for instructions for your particular router. You would then be able to access Overseerr via `http://EXTERNAL-IP-ADDRESS:5055`.
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A more advanced, user-friendly, and secure (if using SSL) method is to set up a web server and use a reverse proxy to access Overseerr. Please refer to our [reverse proxy examples](../extending-overseerr/reverse-proxy-examples.md) for more information.
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A more advanced, user-friendly, and secure (if using SSL) method is to set up a web server and use a reverse proxy to access Overseerr. Please refer to our [reverse proxy examples](../extending-overseerr/reverse-proxy.md) for more information.
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The most secure method (but also the most inconvenient method) is to set up a VPN tunnel to your home server. You would then be able to access Overseerr as if you were on your local network, via `http://LOCAL-IP-ADDRESS:5055`.
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@@ -26,9 +26,9 @@ You sure can! We are using [Weblate](https://hosted.weblate.org/engage/overseerr
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### Where can I find the changelog?
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You can find the changelog in the **Settings → About** page in your Overseerr instance if you are using the `latest` tag. You can alternatively review the [release/version history on GitHub](https://github.com/sct/overseerr/releases).
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You can find the changelog for your version (stable/`latest`,s or `develop`) in the **Settings → About** page in your Overseerr instance.
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If you are using the `develop` tag, please refer to the [commit history for that branch on GitHub](https://github.com/sct/overseerr/commits/develop).
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You can alternatively review the [stable release history](https://github.com/sct/overseerr/releases) and [`develop` branch commit history](https://github.com/sct/overseerr/commits/develop) on GitHub.
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### Some media is missing from Overseerr that I know is in Plex!
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@@ -68,17 +68,17 @@ You can also perform the following to verify the media item has a GUID Overseerr
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### Where can I find the log files?
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Please see [these instructions on how to locate and share your logs](./asking-for-support#how-can-i-share-my-logs).
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Please see [these instructions on how to locate and share your logs](./need-help.md#how-can-i-share-my-logs).
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## Users
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### Why can't I see all of my Plex users?
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Please see the [documentation for importing users from Plex](../using-overseerr/users#importing-users-from-plex).
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Please see the [documentation for importing users from Plex](../using-overseerr/users/README.md#importing-users-from-plex).
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### Can I create local users in Overseerr?
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Yes! Please see the [documentation for creating local users](../using-overseerr/users#creating-local-users).
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Yes! Please see the [documentation for creating local users](../using-overseerr/users/README.md#creating-local-users).
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### Is is possible to set user roles in Overseerr?
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@@ -104,15 +104,15 @@ Check the minimum availability setting in your Radarr server. If a movie does no
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### Help! My request still shows "requested" even though it is in Plex!
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See "[Some media is missing from Overseerr that I know is in Plex!](./faq.md#some-media-is-missing-from-overseerr-that-i-know-is-in-plex)" for troubleshooting steps.
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See "[Some media is missing from Overseerr that I know is in Plex!](#some-media-is-missing-from-overseerr-that-i-know-is-in-plex)" for troubleshooting steps.
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### Series requests keep failing!
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If you configured a base URL in Sonarr, make sure you have set the base URL option appropriately in Overseerr.
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If you configured a URL base in Sonarr, make sure you have also configured the [URL Base](../using-overseerr/settings/README.md#url-base) setting for your Sonarr server in Overseerr.
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Also, check that you are using Sonarr v3 and that you have configured a default language profile in Overseerr.
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Language profile support for Sonarr was added in [#860](https://github.com/sct/overseerr/pull/860), along with a new, _required_ **Language Profile** setting. If series requests are failing, make sure that you have a default language profile configured for each of your Sonarr servers in **Settings → Services**.
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Language profile support for Sonarr was added in [v1.20.0](https://github.com/sct/overseerr/releases/tag/v1.20.0) along with a new, _required_ **Language Profile** setting. If series requests are failing, make sure that you have a default language profile configured for each of your Sonarr servers in **Settings → Services**.
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## Notifications
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@@ -1,21 +1,21 @@
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# Asking for Support
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# Need Help?
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Before seeking help, please make sure you have first tried these following:
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Before seeking assistance, please make sure you have first tried these following:
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- **Updating** Overseerr to the latest version.
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- **Stopping and restarting** Overseerr.
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- **Restarting** your machine.
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- **Clearing** your browser cache.
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- **Analyzing** your logs, you just might find the solution yourself!
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- **Searching** the [documentation](../), [installation guide](../getting-started/installation.md), and [FAQs](./faq.md).
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- **Searching** the [documentation](../README.md), [installation guide](../getting-started/installation.md), and [FAQs](./faq.md).
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If you still have questions after troubleshooting on your own, feel free to ask on [Discord](https://discord.gg/PkCWJSeCk7)! (Please review our [Code of Conduct](https://github.com/sct/overseerr/blob/develop/CODE_OF_CONDUCT.md) before posting.)
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Be sure to also include a link to your logs. (Please see [How can I share my logs?](asking-for-support.md#how-can-i-share-my-logs) below.)
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Be sure to also include a link to your logs. (Please see [How can I share my logs?](#how-can-i-share-my-logs) below.)
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## What should I include when asking for support?
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## What should I include when requesting support?
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When contacting support, please try to include as much information as possible. A vague statement like "it doesn't work" provides very little to go on, and makes it difficult for us to help you.
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Please try to include as much information as possible. A vague statement like "it doesn't work" provides very little to go on, and makes it difficult for us to help you.
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Try to answer the following questions:
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@@ -31,7 +31,7 @@ Try to answer the following questions:
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- Did something not happen?
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- Are there any error messages showing?
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- Provide screenshots to help us see what you are seeing.
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- Share your Overseerr logs, which show exactly what happened and are often critical for identifying issues (see [How can I share my logs?](asking-for-support.md#how-can-i-share-my-logs) below).
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- Share your Overseerr logs, which show exactly what happened and are often critical for identifying issues (see [How can I share my logs?](#how-can-i-share-my-logs) below).
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## How can I share my logs?
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