115 lines
4.4 KiB
Markdown
115 lines
4.4 KiB
Markdown
# FAQ
|
|
|
|
### Q: How to update watched status for newly added server without overwriting my current watch state?
|
|
|
|
First, add the server and when asked, answer `n` for allow import from this server. when you finish, run the following
|
|
command:
|
|
|
|
```bash
|
|
$ docker exec -ti watchstate console state:export -vvrm --ignore-date --force-full --servers-filter [SERVER_NAME]
|
|
```
|
|
|
|
this command will force export your current database state back to the selected server. If the operation is successful
|
|
you can then enable the import feature if you want.
|
|
|
|
---
|
|
|
|
### Q: Is there support for Multi-user setup?
|
|
|
|
No, The database design centered on single user. However, It's possible to run container for each user.
|
|
|
|
Note: for Plex managed users run the following command to extract each managed user token.
|
|
|
|
```bash
|
|
$ docker exec -ti console servers:remote --list-users-with-tokens -- my_plex_1
|
|
```
|
|
|
|
For jellyfin/emby, you can use same api-token and just replace the userId.
|
|
|
|
---
|
|
|
|
### Q: Sometimes episodes/movies don't make to webhook receiver
|
|
|
|
as stated in webhook limitation sometimes servers don't make it easy to receive those events, as such, to complement
|
|
webhooks, its good idea enable the scheduled tasks of import/export and let them run once in a while to re-sync the
|
|
state of map of server guids, as webhook push support rely entirely on local data of each server.
|
|
|
|
----
|
|
|
|
### Q: Can this tool run without docker?
|
|
|
|
Yes, if you have the required PHP version and the needed extensions. to run this tool you need the following `php8.1`,
|
|
and the following extensions `php8.1-pdo`, `php8.1-mbstring`, `php8.1-ctype`, `php8.1-curl`, `php8.1-sqlite3` and
|
|
[composer](https://getcomposer.org/). once you have the required runtime for first time run:
|
|
|
|
```bash
|
|
cd ~/watchstate
|
|
composer install --optimize-autoloader
|
|
```
|
|
|
|
after that you can start using the tool via this command.
|
|
|
|
```bash
|
|
$ php console
|
|
```
|
|
|
|
The app should save your data into `./var` directory. If you want to change the directory you can export the environment
|
|
variable `WS_DATA_PATH` for console and browser. you can add a file called `.env` in main tool directory with the
|
|
environment variables. take look at the files inside docker directory to know how to run the scheduled tasks and ofc if
|
|
you want a webhook support you would need a frontend proxy for `php8.1-fpm` like nginx, caddy or apache.
|
|
|
|
---
|
|
|
|
### Q: Some records keep getting updated even through the state hasn't changed??
|
|
|
|
This most likely relates to incorrect GUID reported from servers, in our testing we noticed that at least few hundred
|
|
records in thetvdb that get reported by plex have incorrect imdb, which in turns conflicts sometimes with jellyfin/emby
|
|
there is nothing we can do beside have the problematic records reported to thetvdb site mods to fix their db entries.
|
|
|
|
----
|
|
|
|
### Q: I keep on seeing "No supported GUID was given." in logs?
|
|
|
|
This most likely means, the item being reported by the media server is not matched, in jellyfin/emby edit metadata and
|
|
make sure there are External IDs listed in the metadata. like tvdb/imdb etc. For plex click the (...), and click Fix
|
|
match.
|
|
|
|
---
|
|
|
|
### Q: I enabled strict user match to allow only my user to update the state, webhook requests are failing?
|
|
|
|
If this relates to jellyfin, then please make sure you have ticked "Send All Properties (ignores template)", if it's
|
|
plex and your account is main account then update the user id to 1 by running the following command:
|
|
|
|
```bash
|
|
$ docker exec -ti watchstate console servers:edit --key user --set 1 -- [PLEX_SERVER_NAME]
|
|
```
|
|
|
|
---
|
|
|
|
### Q: Does this tool require webhooks to work?
|
|
|
|
No, You can use the task scheduler or on demand sync if you want. However, we recommend the webhook method as it's the
|
|
most efficient method to gather play state.
|
|
|
|
---
|
|
|
|
### Q: When i use jellyfin, i sometimes see double events?
|
|
|
|
This likely to a reported bug
|
|
in [Clicking save sometimes add another entry. #113](https://github.com/jellyfin/jellyfin-plugin-webhook/issues/113),
|
|
please direct your questions to the maintainer of plugin to fix this bug.
|
|
|
|
---
|
|
|
|
### Q: When using jellyfin webhook plugin, Sometimes there are events with no user info?
|
|
|
|
This is also a bug in jellyfin webhook, please direct your questions to the maintainer of plugin.
|
|
|
|
---
|
|
|
|
### Q: I keep on seeing "..., entity state is tainted." what does that means?
|
|
|
|
Tainted events are events that are not used to update the watch state, but they are interesting enough for us to keep
|
|
around for other benefits like updating the GUID mapping for items. It's normal do not worry about it.
|